Warranty Policy

Jewelry - Lifetime Warranty

We stand behind the quality of our jewelry with a Lifetime Warranty — our guarantee that upon receiving the product, every jewelry item is free of material and manufacturing defects. This warranty is valid for the duration of the original purchaser’s lifetime, beginning on the date of purchase from an authorized Clocks and Colours retailer and subject to applicable laws. However, the warranty will immediately become void if the product is purchased from an unauthorized retailer. 

We work with our manufacturers to create handcrafted, ethically sourced pieces that are made to stand the test of time. We’re confident in the quality of our product. Please note this means that the warranty does not cover any lost items, scratches that come with normal wear and tear, improper use or storage of your product, and any modification to your product done by a third party.

 

Note that you will be expected to pay 50% of the original cost of the item for replacements in the following cases: failure or damage caused by improper use or carelessness (knocks, dents, crushing, etc.), failure or damage caused by unjustifiable repair or modification, aesthetic changes that occur from normal wear and tear, aging (minor scratches, etc.) and alteration of the colour such as subtle colour changes to the plating, failure or damage caused by fire, water or natural disaster and damage by a jeweller.

 

To inquire if your jewelry is covered under this warranty, contact info@clocksandcolours.com with your name, address, order number, photo or video and a detailed description of the issue at hand. Warranty claims must be accompanied by an acceptable proof of purchase from an authorized Clocks and Colours retailer and are subject to approval.

Eyewear - Limited 2 Year Warranty

Clocks and Colours eyewear is backed with a limited two year warranty. Please note this means that the warranty does not cover any lost items, broken frames as a result of misuse or negligence, scratches on lenses that come with normal wear and tear, improper use or storage of your eyewear, and any modification to your product - including replacing frames with prescription lenses. 

 

Apparel, Headwear, and Housewares - Limited 2 Year Warranty

Clocks and Colours apparel, headwear, and housewares are backed with a limited two-year warranty. Please note this means that the warranty does not cover any lost items, broken, dented, ripped, or stained, items as a result of misuse or negligence, scratches that come with normal wear and tear, improper use or storage of your product, and any modification to your product.

 

Leather Goods and Merch - Limited 1 Year Warranty

Clocks and Colours leather products and merch are backed with a limited one-year warranty. Please note this means that the warranty does not cover any lost items, ripped or stained items as a result of misuse or negligence, scratches and stretching that come with normal wear and tear, improper use or storage of your product, and any modification to your product.

 

*Exceptions

Items including but not limited to socks and other merch products that we identify, are subject to our standard returns and exchange policy from the date of purchase. 

 

To inquire if your item is covered under this warranty, contact info@clocksandcolours.eu with your name, address, order number, photo or video and a detailed description of the issue at hand. Warranty claims must be accompanied by an acceptable proof of purchase from an authorized Clocks and Colours retailer and are subject to approval.

Disclaimer: In the event your item required for warranty has been discontinued or sold out, a credit code will be offered for the value paid on original purchase, to be used towards a new replacement purchase of another item and subject to approval. Customers will be required to return item(s) for inspection. We do not cover shipping costs to send items back to our warehouse in Canada.