Returns & Exchanges

If you are not 100% satisfied with your order you can exchange or return your product up to 30 days after delivery as long as your item is not a final sale item.


Click here to exchange or return your item. You will need your order number and your zip/postal code to get started.

 

The following items cannot be returned:

  • Final Sale items are non-returnable under any circumstances.
  • Sale items may only be returned for store credit, but not for a direct refund.
  • Items not in brand new resellable condition cannot be returned.
  • Earrings and other hygiene-based products are non-returnable for hygiene reasons.
  • Clothing that has been worn and/or washed cannot be returned.
  • Cologne/Fragrances cannot be returned.

Please be sure to check the product description for return eligibility details.

 

Please be advised that orders made via clocksandcolours.eu for European customers can be returned/exchanged within 30 days according to the Return and Refund Laws of the EU. 

*Customers shopping from clocksandcolours.eu, please note that Final Sale items are only eligible for a full refund within 14 days.

 

If you want more advice you can head to our help centre or contact us here for more information.