SHIPPING POLICY

 

FULFILLMENT TIME:

We understand you are excited to receive your order, and so are we! However, we do ask that you allow up to 2 business days for our team to process your order upon confirmation of payment. Each order is hand picked by one of the amazing warehouse team members and goes through a quality control inspection. All items are packaged and boxed then placed into shipping envelopes preparing the journey to you. During sale periods and peak volumes during the holidays, we ask that you allow 2-4 business days for your order to be fulfilled before shipping. 

Once your order has been processed and shipped, a secondary shipping confirmation email with tracking number will be sent to your inbox. If you have trouble receiving this email please check your spam folder first or visit our FAQs for additional help.

It is important to note some orders may require additional information from our shipping team in regards to address and/or payment confirmation. Please check your inbox for any follow up emails after your order is placed, to ensure your request is processed. 

SHIPPING:

We offer free shipping within Europe via our warehouse in Porto, Portugal. Average standard shipping time is 3-7 business days.

*Overweight packages are subject to different shipping rates. For an accurate shipping quote, add all items to your cart, check out and enter your shipping information. Any additional charges will be quoted before payment.

EXPRESS SHIPPING:

1-2 business days: €10,00

Purchases over €99 will receive FREE Express Shipping

 

CUSTOMS, TAXES AND DUTIES:

Customs taxes, duties or import charges are the responsibility of the customer to be paid. We do not cover any additional charges or costs for the final delivery of the package to your destination or country. Please note these charges differ based on country laws and policies and we cannot estimate the amounts. If a package is returned due to refusal of customs fees and taxes paid, a refund will not be applicable.

DELAYED PACKAGE:

We have established partnerships with all our carriers and aim to deliver all packages within the quoted time frame. Please note we will not be held responsible for delays in packages that may occur due to weather, incorrect address information or carrier related issues which are out of our control. We will do our best to resolve each issue for all of our customers in regards to reshipments, claims or lost packages to the best of our ability. 

In the event a package has been lost, missing or cannot confirm delivery with tracking we will process a reshipment of the order. Packages that show a confirmed delivery from carrier will be subject to investigation and not eligible for a refund until resolved. Should your package not show up, or arrive damaged, please contact us at: info@clocksandcolours.eu  with your order number.