SHIPPING POLICY

Due to the Global Crisis caused by the Coronavirus (COVID-19), we cannot be held responsible for any delays caused by our shipping partners. During this time of crisis the operations of our shipping partners, as well as your national post, may be staggered due to the procedures and precautions that have been put in place in order to ensure the safety of all employees and recipients. As we await further updates regarding the status of the matter at hand, please be mindful that packages may be subject to any delays. Please feel free to reach out to our customer support team for any additional information regarding your order status or shipping procedures. Our team would be more than happy to help and we hope you all stay safe during this time of distress.

HOLIDAY DELAYS:

Please note, shipping carriers are receiving a high volume of orders for the holiday season. Unfortunately some orders are currently experiencing delayed delivery times. Feel free to email our customer support team, if your order has passed 4 business days of the expected delivery date. We appreciate your patience and understanding.

FULFILLMENT TIME:

We understand you are excited to receive your order, and so are we! However, we do ask that you allow up to 2 business days for our team to process your order upon confirmation of payment. Each order is hand picked by one of the amazing warehouse team members and goes through a quality control inspection. All items are packaged and boxed then placed into shipping envelopes preparing the journey to you. During sale periods and peak volumes during the holidays, we ask that you allow 2-4 business days for your order to be fulfilled before shipping. 

Once your order has been processed and shipped, a secondary shipping confirmation email with tracking number will be sent to your inbox. If you have trouble receiving this email please check your spam folder first or visit our FAQs for additional help.

It is important to note some orders may require additional information from our shipping team in regards to address and/or payment confirmation. Please check your inbox for any follow up emails after your order is placed, to ensure your request is processed. 

SHIPPING:

We offer free shipping within the EU via our warehouse in Porto, Portugal. Average standard shipping time is 3-7 business days. 

Please note: All orders shipped to the UK and Switzerland under €50 are subject to shipping fees.

*Orders to Russia can take 10-15 business days with our standard shipping option due to their importing procedures. 

EXPRESS SHIPPING:

1-2 business days: €10,00

Purchases over €99 will receive FREE Express Shipping

 

CUSTOMS, TAXES AND DUTIES:

Customs taxes, duties or import charges are the responsibility of the customer to be paid. We do not cover any additional charges or costs for the final delivery of the package to your destination or country. Please note these charges differ based on country laws and policies and we cannot estimate the amounts. If a package is returned due to refusal of customs fees and taxes paid, a refund will not be applicable.

DELAYED PACKAGE:

We have established partnerships with all our carriers and aim to deliver all packages within the quoted time frame. Please note we will not be held responsible for delays in packages that may occur due to weather, incorrect address information or carrier related issues which are out of our control. We will do our best to resolve each issue for all of our customers in regards to reshipments, claims or lost packages to the best of our ability. 

In the event a package has been lost, missing or cannot confirm delivery with tracking we will process a reshipment of the order. Packages that show a confirmed delivery from carrier will be subject to investigation and not eligible for a refund until resolved. Should your package not show up, or arrive damaged, please contact us at: info@clocksandcolours.eu  with your order number.