Returns & Exchanges
If you are not 100% satisfied with your order you can exchange or return your product up to 30 days after delivery as long as your item is not a final sale item.
Click here to exchange or return your item. You will need your order number and your zip/postal code to get started.
The following items cannot be returned:
- Final Sale items are non-returnable under any circumstances.
- Sale items may only be returned for store credit, but not for a direct refund.
- Items not in brand new resellable condition cannot be returned.
- Earrings and other hygiene-based products are non-returnable for hygiene reasons.
- Clothing that has been worn and/or washed cannot be returned.
- Cologne/Fragrances cannot be returned.
Please be sure to check the product description for return eligibility details.
Please be advised that orders made via clocksandcolours.eu for European customers can be returned/exchanged within 30 days according to the Return and Refund Laws of the EU.
*Customers shopping from clocksandcolours.eu, please note that Final Sale items are only eligible for a full refund within 14 days.
If you want more advice you can head to our help centre or contact us here for more information.